FAQs

1. What is Glows & Gadgets?

Glows & Gadgets is your destination for premium beauty tools and smart tech accessories. We combine innovation with style to make your daily life easier, smarter, and more confident.

2. Where are you located?

5900 Balcones Dr #6556, Austin, TX 78731, United States

3. Do you ship internationally?

Yes, we proudly ship worldwide. Shipping times and costs vary depending on your location, but we always aim to deliver your order as quickly as possible.

4. How long will my order take to arrive?

• USA orders: Typically arrive within 5–10 business days.

• International orders: Usually arrive within 10–20 business days, depending on customs clearance and local courier processing.
  Once shipped, you’ll receive an email with your tracking details.

5. How can I track my order?

After your order is shipped, you’ll get a confirmation email containing your tracking link to follow your package in real time.

6. What is your return policy?

We have a straightforward return policy, allowing returns within 30 days for a full refund or exchange. We want you to love your purchase — your satisfaction is guaranteed. For details, please refer to our Refund Policy page.

7. Can I cancel or modify my order after it’s been placed?

We process orders quickly to ensure fast delivery. If you need to cancel or modify your order, contact our customer support team as soon as possible, and we’ll do our best to accommodate your request.

8. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged or incorrect, please reach out to our support team immediately. Include photos of the issue to help us resolve it quickly we’ll make sure it’s set right.

9. How can I contact your customer support team?

You can reach our friendly support team via:
Email: support@glowsandgadgets.com
Live Chat: Available on our website for instant help.
We’re here Monday to Friday, 9:00 AM to 5:00 PM (CST).

10. How will I know if my order is placed successfully?

You’ll receive a confirmation email as soon as your order is placed successfully.

11. Is my personal information secure on your website?

Absolutely. We use SSL encryption to protect your personal data during every transaction. Your credit card information is never stored after payment, ensuring your privacy and safety.

12. Do you guarantee the quality of your products?

Yes, we stand behind every item we sell. If you ever find a flaw or issue with a product, let us know immediately  we’ll replace or refund it. Our goal is to ensure you have a smooth, satisfying shopping experience.